Answers to County Comm Frequently Asked Questions

Payment methods: Our on-line shopping cart provides a convenient online purchasing system for credit card orders. PayPal processes our credit card transactions. You do not need a PayPal account to order from County Comm. If you prefer to order off-line, you can place an order through mail or fax. If you prefer Paypal, our Paypal I.D. is: sales@countycomm.com

• ONLINE: County Comm accepts payment by Visa, MasterCard, American Express, Discover and Paypal through our website that is secure and managed by Paypal.
  
  *** Double Check Your Address: Please be sure to double check your order when you are asked to "Review Your Payment". We will ship your order to the address shown. Once your order is in our shipping department it is almost impossible to change your address. Once your order is in UPS's hands it is impossible to change your address
  
  
• MAIL: County Comm accepts Personal checks, cashiers checks and money orders for mail orders. Personal checks have to be cleared before shipment, usually take 10 to 14 days.

Delivery methods: We ship ONLY via UPS. See below for our shipping rates. 

Order Amount $0.01 - $49.99 = $8.00

Order Amount $50.00 - $150 = $10.00

Order Amount $150.01 - $250 = $12.00

Order Amount $250.01 - $500 = $14.00

Order Amount $500 and up = $17.00 

Alaska and Hawaii Order Cost Substantially More To Ship, But If You Live There You Already Know This.

International Orders: Currently we do not ship outside the 50 United States. We hope this will change in the future. However here is a link to a company that does ship our products ALMOST anywhere: http://www.endtimesreport.com/CountyComm.html

Sales Tax: As a California company, we are required to charge state and local sales tax (8.25%) on orders shipped to California. We do not charge sales tax on orders shipped to other states.

Return Policy: Satisfaction on every purchase is very important to us. You can return the item within 10 days for a full refund or exchange. All non-defective returns, items must be in re-saleable Condition. No exceptions. For all returns, please first contact us by email sales@countycomm.com for a RMA number. No return will be processed without a valid RMA number. All returns must be sent within 5 days after the RMA number is issued. A 15% re-stocking fee may apply if the return has no valid reason. Shipping and Handling fee is not refundable. Please pack the item in its original box with all the accessories and ship your item prepaid. Note: please insure the item accordingly.

In any case, a return authorization number must be obtained before returning any items to us. The return authorization number must be clearly printed immediately beneath the “ship to” address. See example below:

Ship to: County Comm, RMA# (Place # Here)
1190 Homestead Rd.
Santa Clara, CA 95050 

Short Shipment: Claims involving short shipment must be communicated within 10 days of receipt of your package. We ship all orders complete.

Refusal of Service: County Comm reserves the right to refuse service to anyone, any company or agency. No shirt, No shoes. No service.

Warranty On Watches: Watches are precission timing devices and are covered by a one year warrenty. This warranty does not cover abuse, misuse. Simply put; your watch is not a hammer. If you put your watch into a meat grinder it will not be covered. (These are actual situations). A RMA is required to ship watches back to County Comm.

Enquires: If you have any questions about our terms and policies, contact us:
Phone: (408) 244-4750, Monday to Thursday, 9:00 to 3:00 pm PST.

1190 Homestead Rd.
Santa Clara, CA. 95050
Voice (408) 244-4750
FAX (408) 244-4750

SORRY, COUNTY COMM DOES NOT ALLOW WALK IN CLIENTS INTO OUR BUILDINGS